Divert missed calls to your AI receptionist

Your AI receptionist has its own phone number. To have it pick up the calls you miss, your normal phone has to pass those calls on to that number. That is called a call divert, and you set it up once by dialling a few short codes.

This guide has the codes for each UK network. In every code, AINUMBER stands for your AI receptionist number. You will find it in Grow → AI Employees → Website Widget → Voice → Phone Agent, or you can ask the AI Concierge: say "give me the divert codes for O2" and it puts the codes in its chat with your number already filled in, ready to copy.

Before you start

• Divert each phone straight to the AI number. If your landline diverts to your mobile, and your mobile diverts to the AI, the call stops at your mobile. The network will not pass a call on a second time. Divert the landline to the AI number instead.
• One AI number answers as one business. If you run two businesses, each needs its own AI number, or callers hear the wrong name.
• Your phone still rings first. These codes only divert calls you do not answer, calls while you are on another call, and calls while your phone is off.
• You are still told about every call. Bookings and enquiries are emailed to you, and sent by text if you have saved a mobile number under lead alerts.
• Type each code on the phone keypad and press call. Each one should come back with a message saying it worked.

O2

This is the order that worked for one of our clients on O2 in November 2026.

1. 1760 switches your O2 voicemail off. Without this, O2 voicemail answers before the AI can.
2. ##002# clears every old divert.
3. **61*AINUMBER*11*20# sends calls you do not answer to the AI after 20 seconds.
4. **62*AINUMBER# sends calls to the AI while your phone is off, on do not disturb or has no signal.
5. **67*AINUMBER# sends calls to the AI while you are on another call.
6. *#61# is the check. It should show your AI number.

Type the AI number the normal way, starting with 0. If a code says error or not allowed, ring O2 on 202 and ask them to switch on call divert to another number.

Vodafone

These are the codes from Vodafone's own support pages. We have not yet had a client test them, so tell us how you get on.

1. 1210 switches your Vodafone voicemail off.
2. ##002# clears every old divert.
3. **61*AINUMBER*10*20# sends calls you do not answer to the AI after 20 seconds.
4. **62*AINUMBER# sends calls to the AI while your phone is off or has no signal.
5. **67*AINUMBER# sends calls to the AI while you are on another call.
6. *#61# is the check.

Vodafone asks for the number with +44 in place of the first 0, for example +4420 in place of 020. Vodafone Pay as you go can only divert to voicemail, so this needs a Pay monthly plan. Vodafone's help number is 191.

EE, Three and other mobile networks

EE and Three do not publish their own list, so these are the standard mobile codes. We have not yet had a client test them on these networks.

1. ##002# clears every old divert.
2. **61*AINUMBER*11*20# sends calls you do not answer to the AI after 20 seconds.
3. **62*AINUMBER# sends calls to the AI while your phone is off or has no signal.
4. **67*AINUMBER# sends calls to the AI while you are on another call.
5. *#61# is the check.

If a code is refused, set the same three diverts in your phone's call forwarding settings, or ask the network to switch call divert on: EE on 150, Three on 333.

BT landline

These are the codes from BT's own help page for Call Diversion. Dial them from the landline handset.

1. *61*AINUMBER# sends calls nobody answers to the AI after about 15 seconds.
2. *67*AINUMBER# sends calls to the AI while the line is busy.
3. *#61# is the check.

BT charges the landline owner for the diverted part of each call unless your call plan includes it.

Other landlines and internet phone lines

Codes differ between providers, so we do not list them. Ask your provider to divert unanswered calls and busy calls to your AI number, or look for call forwarding or call divert in the provider's online account.

Test it

Ring your number from a different phone and do not answer. After about 20 seconds the AI should pick up and greet the caller with your business name. Then check your call log in Grow. If the call goes to voicemail instead, the voicemail is still switched on or the divert did not save: run the check code and see which number it shows.

Switch it off again

• Mobile: ##002# removes every divert. To get your voicemail back, dial 1750 on O2 or 1211 on Vodafone.
• BT landline: #61# and #67#.

Stuck?

Ask the AI Concierge, or open Grow Support and tell us your network and what the check code shows. A screenshot of the message on your phone is the fastest way for us to see what happened.